Seven Marches provides products and services which enable our customers to create and administer surveys. We may host our customers’ surveys on our servers and collect the responses to those surveys on their behalf. Our customers may also upload contact information of potential survey respondents to invite them to participate in a survey. We refer to this contact information and responses as “Survey Data”. Our customers remain data controllers of this Survey Data.
Seven Marches acts as data controller in relation to all personal information other than Survey Data. If you are a survey respondent, the data controller of the Survey Data is our customer who invited you to participate in the survey. For all other information, your data controller is Seven Marches LLC.
Our privacy practices differ depending on whether you fall into one of two categories, so we have created different policies for each of these, accessible from the links below:
Your Survey Data is your information. We will only process it to provide our products and services to you.
We may use your information to send you marketing communications. You can ask us to stop doing this at any time. You have other rights in relation to your personal information, such as the rights to access, amend or request the deletion of personal information that we hold about you, or in some cases to object to our use of it.
We only share your information in limited circumstances, as we describe below.
We collect the Survey Data on behalf of our customers and the data controller of the Survey Data is our customer who invited you to participate in the survey.
Our customers determine how they design their surveys, what information they will collect and what they will use it for. You should review their privacy information to understand how your information will be used. In the majority of cases, you should contact our customer if you have any questions about their survey, or to exercise your rights in relation to the Survey Data.
We collect very limited information about you ourselves (as described in our full policy below) and we are the data controller of this information. We will only use it for limited purposes including protecting the security of our services and to respond to you if you contact us directly. We will not use your contact information for marketing.
This policy applies to all personal information for which we are the data controller. As you are the data controller for your Survey Data, different principles often apply to it and where relevant we include a note on Survey Data at the end of each section.
1. The information we collect about you
We collect information about you when you provide it to us, when you use our products, services and website, and when other sources provide it to us, as follows:
Account information: where you subscribe to our products or services, or create an account with us, we collect information from you such as your name and email address, username, phone number, address and additional details about your organization. We also ask for and collect personal information such as an email address and name from any individual that you authorize to use our products or services.
Billing information: where you need to make a payment to us for our products or services, we collect your billing details, including a billing address and financial and payment information.
Information that you provide to us: we collect the information that you give to us, for example when you:
contact us by phone, email, online chat or otherwise.
fill in forms on our website.
register to use our website.
sign up for our newsletters and promotions.
respond to a survey run by ourselves (e.g. to get feedback on our own services and training courses).
register or attend one of our events or training courses.
participate in forums on our website.
contact us for customer support.
Technical information: we may collect information relating to your interaction with our products, services and website, including the type of browser and/or device used, operating system, files viewed, date/time stamp, referrer page and IP address.
Usage information: we may collect information about your usage of our products and services, including the version of any of our software that you are using and the number of users of that software. We also collect information about your use of our website including which webpages you view, the services you view or search for, your referring and exit pages, the length of visits to certain pages and the times and dates of these actions.
Web beacons: when we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails and information such as when and how many times the email was viewed, whether any links were clicked on, whether the email was forwarded, your geographic location and browser and device type. This helps us to measure the effectiveness of our email campaigns. When you click on a link in an email, we may record this individual response to customize our offerings to you. Web beacons can be refused when delivered via email. If you do not wish to receive web beacons via email, you will need to disable HTML images or refuse HTML emails via your email software, but please note that this is likely to reduce the functionality of such emails.
Third party services: if you choose to enable or connect to a third party application or service in conjunction with our products and services, that third party service may make certain information about you available to us, for example your name and email address in order to authenticate you. You should check your privacy settings on these third party services to understand and control the information provided to us through these services.
Information from other users: other users of our products or services may provide us with information about you. For example, when another individual authorizes you to use our products and services, they will provide us with your name and email address, or an individual in your organization may provide us with your contact information if they designate you as the billing or technical contact on your organization’s account.
Survey Data: if you are a customer using our survey products and services you may upload contact information of potential survey respondents to our products and services and we may collect your survey response data for you. You remain the data controller of this Survey Data.
2. How we use your information
We use the information that we hold about you in the following ways.
Providing our products and services: we use your information to provide you with the products and services which you have subscribed to or requested. This may include providing you with customer support and with the benefits of any autoupdate feature associated with the relevant product or service. This processing is necessary to perform our contract with you for these products and services.
To collect payment: we use your information to collect fees due to us for your use of our products and services, in accordance with our legitimate interests of collecting revenue.
Responding to enquiries: we will use your contact information and any information that you send to us to respond to your questions, requests for information or complaints. Depending on the nature of your enquiry, we may do this on the basis of performing our contract with you, our legal obligations, or our legitimate interests of providing you with the best service and understanding how we can improve our products and services based on your experience.
Third party services: where you choose to enable or connect to a third party application or service we use the information provided about you by that application or service to enable it to work in conjunction with our products or services.
To protect our business, products, services and website: we will use your information in accordance with our legitimate interests of administering and maintaining our systems and ensuring network and information security, for example to prevent unauthorized access to our networks, to investigate faults, to control the abuse of our products or services, to prevent denial of service attacks and to monitor system usage and server load.
Legal requests: we may need to use your information to comply with a legal obligation such as to respond to a court order or a request from a supervisory authority or government, or to prevent fraud.
Surveys and feedback requests: we may use your information to invite you to participate in surveys run by us on our own behalf, for example to invite your feedback on our products, services and website. These communications will not contain any promotional content and will be sent on the basis of our legitimate interests of improving our products, services and website. However, if you would prefer not to receive such communications, please contact us at email@example.com.
Marketing: we may use your information to provide you with information about our products and services, offers and events that we consider may be of interest to you. This information will relate to our own products and services only, and we will not provide your information to third parties for marketing purposes. We send these communications either on the basis of your consent (where you have specifically consented to receiving such communications) or in accordance with our legitimate interests of growing our business.
You may stop receiving marketing communications from us at any time. To withdraw your consent or to opt-out of receiving marketing communications, you may contact us at firstname.lastname@example.org or follow the unsubscribe instructions contained in the communication itself.
Legal basis for processing (EEA and UK only): where your data is processed by Seven Marches LLC or if you are an individual from the EEA or the UK, we must have a legal basis for collecting and using your information when we act as data controller. This will be one of the following:
where we require the information to perform a contract with you (e.g. to deliver the services that you have requested);
where we have your consent to do so, and in this case you have the right to withdraw or refuse to give your consent at any time. This will not however affect the lawfulness of any processing based on your consent before you withdraw it;
where the processing is necessary for our legitimate interests (and those legitimate interests are not overridden by your interests or fundamental rights and freedoms); or
where we need to comply with a legal or regulatory obligation.
If you have any questions about or require further information concerning the legal basis on which we collect and use your information, including regarding our legitimate interests, please contact us.
3. Who we share your information with
We will only disclose your information in the circumstances below:
Our service providers: we may disclose your information to our third party service providers. In each case we have agreements in place with the service provider to ensure that they provide appropriate protection for your information and to ensure that they are only permitted to use your information in accordance with our instructions and as necessary to provide the relevant service to us.
For example, we may, from time to time, engage third parties to provide any of the following services:
hosting our online survey services and our website.
sending our customer communications.
providing our online chat services.
provide analytics information.
manage credit card processing.
develop our software
Professional advisers: we may need to disclose your information to our professional advisers, including our lawyers, bankers, auditors and insurers.
Compliance with legal obligations and enforcement of our rights: we may also have to disclose your information if this is reasonably required to:
comply with any applicable law, regulation or legal process or to respond to a request from a government or a regulatory body.
protect the security or integrity of our products and services.
Other users within your organization: where your organization purchases products or services from us covering multiple authorized users and contacts, we may disclose your information to other users within your organization, for example to verify licensing and billing information.
Survey Data: if you are a customer that uses our product or services to administer surveys, we may use your survey results to assist in the calculation of aggregate benchmark scores. These scores may be visible to other customers through our software products. In some cases, we will provide certain customers (such as school districts) the ability to directly view
scores and survey results for customers (such as schools) affiliated with their organizations. If you do not wish for your scores to be shared with any other entities, you can contact us at email@example.com . We do not share individual names or contact information for any of your survey respondents to other customers.
4. Links to other websites
5. Updating your information
If you wish to update, amend, correct or request deletion of your personal information you may do so by making the change within your account once logged in or by emailing us at firstname.lastname@example.org.
6. How long we keep your information
We will retain your information for as long as your account is active or as needed to provide our products or services or otherwise fulfill the purposes described in this policy, including for the purposes of satisfying any legal, accounting or reporting requirements. If you wish to delete your personal information at any time, please contact us at email@example.com. If we are unable to comply with that request, for example because we need to retain some or all of your information to comply with a legal obligation, we will let you know and will explain why.
Survey Data: you are in control of the management of your Survey Data and can delete it from our online systems at any time.
Seven Marches’ products and services enable our customers to create and administer surveys. We may host our customers’ surveys on our servers and collect the responses to those surveys on their behalf. Our customers may also upload contact information of potential survey respondents to invite them to participate in a survey. We refer to this contact information and responses collectively as “Survey Data”. Our customers remain data controllers of this Survey Data and we process it solely in accordance with our agreement with our customers. Aside from Survey Data, we are likely to process very limited information about you.
Our customers have total discretion to determine what information they collect, who they invite to participate in a survey, whether they upload respondent information, what the Survey Data will be used for, whether it will be combined with other information and data, who it will be shared with and how long it will be stored, and how they will respond to information collected through the survey. We recommend you read the privacy notices and/or obtain privacy information from our customer who has invited you to participate in the survey to fully understand how your Survey Data will be used.
1. The information we collect about you
We collect the following information about you:
Survey Data: we collect your survey responses. Our customer may also have uploaded your contact information to enable them to invite you to participate in the survey, and send reminder emails and/or SMS text messages to you. As explained above, we process this Survey Data on our customer’s behalf. Additionally, your survey responses may also be used to calculate aggregate benchmark scores, which are visible to other customers of our product and services. Your personal information, such as name and contact information, is not included with these benchmark scores.
Technical information: we may collect information relating to your interaction with our software and services, including the type of browser and/or device used, operating system, date/time stamp, referrer page and IP address. We do not link this information to your Survey Data.
Cookies: our online survey services may use a limited number of cookies. For example, our service may use a cookies to prevent you from completing the same survey multiple times, or to allow you to complete a survey from a point where you previously stopped.
Your contact information: we will collect information from you if you contact us directly, for example in relation to a survey invitation that you have received.
2. How we use your information
We use the information that we hold about you in the following ways:
Survey Data: to provide our products and services: we hold, store and process your Survey Data to provide our products and services to our customers. We may also use your survey responses to calculate aggregate benchmark scores, which are visible to customers of our product and services.
Technical information – to protect our services, and for analysis: we will use your information in accordance with our legitimate interests of administering and maintaining our systems and ensuring network and information security, for example to prevent unauthorized access to our networks, to investigate faults, to control the abuse of our products or services, to prevent denial of service attacks and to monitor system usage and server load. We may also use this information in aggregate form for our legitimate interests of improving our products and services.
Your contact information – to respond to your enquiry: we will only use your contact information where you contact us directly, in order to respond to your enquiry. This is in accordance with our legitimate interests of providing customer service. In many cases (for example where you wish to exercise your rights as a data subject) this is likely to involve referring you to our customer for them to respond to you directly.
We will not use any information that we hold about you for marketing purposes.
3. Who we share your information with
Survey Data: unless we are required to do so by law, we will not disclose your contact information to any third parties other than our customers and our subprocessors (such as our affiliates and our hosting providers) that have been authorized by our customer. We may use your survey responses to calculate aggregate benchmark scores, which are visible to other customers and may be used in marketing and educational materials, such as blogs, infographics and videos.
Your contact information: where you contact us directly we may, if appropriate, refer your enquiry to our customer.
4. Your rights as a data subject
Your right to access: at your request we will provide you with information about whether we hold any of your personal information (other than your Survey Data) and provide a copy of this information to you. To request this information please contact us at firstname.lastname@example.org. You may also request that we update, amend, correct or delete your personal information.
If you wish to access or delete your Survey Data, opt out of any use or disclosure of your Survey Data or exercise any of the other rights described below in relation to your Survey Data, you will need to contact our customer directly. Where necessary, we will provide assistance to our customers to deal with your request.
You also have the right to withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
5. How long we keep your information
Survey Data: our customers determine how long they store your Survey Data in our products and services, so if you have any questions about this please ask them directly.
Last updated 26 January 2022.